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In an effort to save money on overhead, but still maintain the quality customer service, many companies hiring virtual customer service agents. These officers work directly for the company in May or May, they work for companies that specialize in providing other companies with customer representatives qualified service personnel. If you are interested in working at home, companies like Alpine Access, LiveOps, Convergys and some are the growing number of companies customer service hiring.

Alpine Access

Alpine Access helps organizations that need customer service representatives. If you have a college degree and experience in customer service, you may want Apply for a position with this virtual society. Because they receive up to 1,000 applications per week, be sure to send a professional resume highlighting your experience of customer service. On average, the company hires 2% of those seeking work from home positions.

If you do not have the experience of customer service, but who worked in business administration or data entry, you should always apply. In addition to completing a competency test, you must also complete a hearing voices and a telephone interview. The starting salary is $ 9.00 with plenty of room for advancement. Typical changes are Monday to Friday from 6-6 with weekends available. The Most people work between 20-30 hours per week.

Paid training is available. Depending on your level of experience in customer service and types of equipment you will use to perform certain tasks, training can take several days or weeks.

LiveOps

For those who have experience in telemarketing or customer service, LiveOps is a great company to work for. LiveOps is for businesses that sell goods and services by phone or online and who require agents to take orders, customers call, and respond to questions and complaints. To qualify for a position, you must pass a criminal background check and a series test to determine your service capabilities to customers.

One of the best advantages about this company is that you can set your own hours. Although you have to commit to a fixed number of half hours, you can choose to complete them at your leisure. Typical salary range is $ 7 – $ 20.00 per hour. May staff receives incentives such as bonuses for companies contracted to convince customers to buy more or upgrade By placing an order.

If you like setting your own hours, competing for premiums, and work for a company that has about 16,000 work-from-home agents, LiveOps May for you.

Convergys

Convergys is another company that leases the work of home-agent customer service to treat a variety of tasks including billing, customer service, care to employees and the management board. If hired, you will have to work a specific schedule, which are paid for training that can take up to 80 hours. The training is completed online or via email or telephone.

The company pays about $ 7.25 and agents are paid about 20 cents a minute. All three companies, it pays the lowest.

As you can see, virtual call center jobs are becoming more popular as companies try to find ways to save money on overhead. Instead of paying rent for office costs heating and cooling, and equipment costs, they are turning to virtual employees to maintain customer service quality in the comfort the house.

Melissa Brewer is a freelance writer and author of The Little White Ebook of Virtual Assistant Jobs, the complete guide to administrative work available online, available at LittleWhiteEbook.com She has been a small business owner for ten years and currently lives in Washington, DC, about 3 miles from the Obama White House.

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